education

Imposter Scams: Red Flags, Prevention, and Reports

Imposter Scams have recently been named the #1 most common scam in 2025 by the Federal Trade Commission – this is the 9th year in a row Imposter Scams have topped the charts. In 2025 alone, that totaled up to over 1 million imposter scam reports with total losses of $3.5 billion. These numbers don’t even include all of the cases that don’t get reported.

Understanding imposter scams is the first (and strongest) defense to keep you protected from the most common scam type across the United States.

How to Identify an Imposter Scam

Imposter Scams commonly reach victims through a variety of different channels: phone calls, emails, text messages, or social media. By faking caller ID and email addresses, using fake ID numbers, or replicating official messages, scammers attempt to trick you into thinking they are with a legitimate business or government organization.

The key to differentiating Imposter Scams from official messages, is how they communicate with you:

  • Pressure you with false urgency or emergency scenarios 
  • Threaten you with penalties, fines, or legal activity
  • Ask you to pay with unusual payment methods: wires, Zelle, cryptocurrency, mailing cash or gift cards, or even sharing account details
  • Provide suspicious links, inconsistent grammar, or misspelled words and websites 

The Most Common Types of Imposters to Look out For

Government Organizations: Scammers may pose as representatives from a variety of Government Organizations, hoping to scare you into acting fast without any additional thought. If you receive an unexpected, urgent message from a Government Official, it’s likely you have received a scam attempt:

Utility Services: By pretending to be a representative from gas, electric, or internet services, fraudsters get victims to act quickly by threatening to shut off services due to “unpaid fees” unless you send funds or share payment details immediately.

Financial Institution: Scammers contact you posing as an employee at your credit union, the National Credit Union Administration or other financial institution. They often pressure victims to move funds or share account details, and may threaten fees, account closure, or compromised accounts to get you to act quickly.

Charity Groups: Fraudsters will pose as charitable groups via website spoofing, posting on fundraising sites, or faking community outreach. They aim to take funds intended for actual charities and organizations. These scams tend to spike after emergencies or national disasters when more people seek to donate support to the impacted groups.

Delivery Services: If you have ever received a delivery related message without ordering an item, you likely received a Delivery Service scam. Scammers will pose as FedEx, UPS, or other services by sending you a message asking you to confirm an order, pay a delivery fee, or resolve an issue when the link actually works to steal your information.

Family or Friend Impersonators: With evolving technology, some scammers now spoof Caller ID or use voice replication technology to clone voices from videos shared social media or other online sources. They use these tools to pretend to be known family members, asking you to send funds to help them over an unexpected cost or to help them get out of trouble.

How to Protect Yourself from Imposter Scams

  1. Stay Skeptical. These fraud attempts work by scaring, pressuring, and rushing their victims. By keeping an air of caution around any unexpected communications, you can distance yourself from being emotionally moved by potential scammers.
  2. End the Conversation. Step away from the text, call, social media account or other message to allow yourself time to think or calm down before reacting.
  3. Call the official contact number of the organization, company, or institution from their official website to confirm if there is an actual concern or if a scammer contacted you. If you are a potential victim of a Family Member or Friend Imposter Scam, call the number saved in your contacts or a mutual connection.
  4. Contact Chaffey FCU and report the attempt. If you had communication with a scammer and are unsure if you provided any potentially sensitive information, a Chaffey FCU representative can help you determine if any additional precautions should be taken.

Why You Should Report Imposter Scams

Imposter Scams are often large-scale operations: if you come across an Imposter Scam, there’s likely countless other individuals the scammers are targeting. While not every case can be resolved, reports help officials create cases to take down fraud groups and establish fraud prevention alerts. Your report could be the missing puzzle piece to help track a scam’s origin or save the next victim.

Report any Imposter Scam attempts or cases you experience to:

Safe Travels: Protect Your Identity on Vacations

Summer travel season creates a lot of excitement – and distractions. That’s exactly when people slip up with their personal information without realizing it. A few simple habits can make a big difference in keeping your identity safe while you’re out on the road. Don’t let identity thieves ruin your summer plans. Before you pack, post, or travel, review these guidelines to help protect your identity against scammers and identity thieves.

Set Travel Notifications

Your Chaffey FCU accounts are equipped to protect you from fraudulent activity by identifying irregular activity. Before leaving for your trip, let us know! Travel Notifications help us confirm which new activities are you, and which might be a fraud attempt that you still need protection from. You can create travel notifications for your Chaffey FCU Visa Cards at any time through the Chaffey Card Hub App: Log into your Card Hub profile, select the card(s) you want to set travel settings for, and choose Travel Notifications from the bottom menu to enter your trip details.

Be careful what you share online

It’s easy to overshare without meaning to. Be mindful of what you share on social media. Sharing reservation details, boarding passes or other travel details can give scammers the clues they need to guess passwords or impersonate you. A few extra seconds of caution can help protect your accounts and your identity. Share the moment, not the specifics.

Avoid logging into sensitive accounts on public Wi-Fi

Airports, hotels, and coffee shops are convenient, but the Wi-Fi is often wide open. Open networks are convenient, but they’re also easier for criminals to intercept. Anyone on the same network can try to snoop. If you need to check something important (banking, email, anything with personal information), use your phone’s hotspot or wait until you’re on a secure connection.

Watch out for travel scams.

Traveling can get expensive fast, so finding the perfect deal feels like a great accomplishment. Scammers know this too and will use it to their own advantage. Watch out for websites, social media accounts, or messages from “travel agencies” claiming to offer free or heavily discounted vacation packages. A company asking for payment via wire transfer, payment apps, or cryptocurrency should raise red flags.

Keep your devices locked down

Travel days can be chaotic. Phones get left on seats, laptops get forgotten at security, and backpacks get unzipped without anyone noticing. A strong passcode, a biometric (face or fingerprint) lock, and “find my device” turned on can save you a lot of stress if something goes missing.

Watch out for “urgent” messages

Travelers get fake airline alerts, fake hotel confirmations, and fake texts about “suspicious activity.” If a message pressures you to “act now” or “click immediately,” or threatens that your account will be closed or reservation will be cancelled, pause and take a moment before you take action. Go directly to the official website or app instead of engaging with these “urgent” messages. And remember, Chaffey FCU will never pressure you with “urgent” messages demanding immediate action.

Don’t carry every document with you

When you’re traveling, leave things like your Social Security card, passport (unless you need it), and birth certificate at home. The fewer important documents you have on you, the less you can lose.

Use strong, unique passwords

As you’re traveling, you’re probably creating new accounts or adding payment details to hotels, reservations, or events. Use passwords that are long, unique, and hard to guess; think of a mix of letters, numbers, and symbols rather than personal details like birthdays or names. At the same time, avoid recycling the same password across multiple accounts.

Check your accounts regularly

A quick weekly look at your credit union accounts, credit card activity, and email security settings can help you catch something early. Many times, identity theft starts with tiny, easy-to-miss charges. Reviewing your accounts on a routine basis is one of the strongest defenses against identity theft. Spotting unfamiliar charges or changes early allows you to act quickly and limit potential damage.

Be mindful with travel documents

Don’t leave boarding passes, hotel key sleeves, or rental car paperwork lying around. They often contain barcodes or account numbers that can be scanned or photographed. Lost or stolen travel documents can give fraudsters the information they need to open accounts or impersonate you, so a little extra care can go a long way to help protect your identity.

Celebrations and travel should feel fun, not stressful. A few small habits can help you keep your identity safe while you enjoy the moment. But even when you do everything right, identity theft can still strike. If you suspect you’re a victim, contact us – even if it’s not related to your account at Chaffey FCU. Our team can provide helpful reminders for your next steps, and confirm if anything needs to be done to protect your accounts with us based on the situation.

Creative Spending Strategies

When building a budget that prioritizes your future self, contributions to your savings are a necessity. Discovering savings opportunities in your existing spending habits can lead to personal wins that help you maximize your own financial wellness. To help you uncover these opportunities, we’re providing insight and creative savings strategies to test out for yourself.

Prioritize Your Grocery List

We’ve all been there before: at the grocery store on an empty stomach when we fall victim to stocking up on snacks and meals we don’t need (but sound delicious!). Don’t underestimate the impact that building a well-thought-out grocery list can have on your account balance – those last-minute additions can add up quickly.

Before building your list, check what you already have at home! Chances are, you already have some food that you can incorporate into your meals this week.

If you plan to shop at a store that has an app or a web version, you can build your cart online beforehand to see how much it will cost to avoid expensive mistakes at check-out.

Make a List of Your Impulsive Wants

If you see something you want when you’re out shopping, but it’s not something you budgeted for nor is it something you or your household need right away, add it to a wish list to revisit later.

At the end of the month, review everything you listed to determine what you still want (and have enough money) to purchase. By then, it’s likely you won’t still want everything you saved, so it will be easier to narrow down the items and avoid regretful purchases.

Review Subscriptions

Everything is available as a subscription service these days: entertainment at home, grocery orders, or hobbies and clothing delivered to your doorstep. Review the subscriptions you already have – do you know how much you spend each month on these services?

  • Services you don’t use each month. Why pay regularly for something you haven’t used in months?
  • Services that are similar. Choices are essential in entertainment, but do you need five television streaming services? Narrow down your top one or two services to give yourself some choice, while limiting the effects on your budget.
  • Services that have more affordable options elsewhere. Instead of clothing or beauty subscriptions to try new things, opt for online blogs, social accounts, or thrifting to find new inspiration. Many local libraries offer free access to digital services with books, streaming, and music for anyone with a library card to enjoy.

Pause your existing plans with subscriptions you don’t use or want – you can always sign up again later when you want to try them out again! Choosing what to keep may require some compromise if you share these services with your family. Look for services that multiple people use. You can always switch which ones you use every few months to meet everyone’s wants.

Start Automatic Savings

Starting your savings can be difficult. When you’re already stretching your monthly budget, setting money aside can feel out of reach. Automatic savings transfers can help you build the habit of “pay yourself first.” Set up automatic transfers each month on a specific day or use payroll deduction each time you get paid to ensure you’re prioritizing your future wellness. Remember: YOU are the most important bill that you have to pay!

Unexpected expenses happen to all of us when we least expect them – when that happens, it is better to have funds in your savings account already, instead of building unnecessary debt or taking on additional stress. You can always adjust the amount you save to fit your needs once you set this up.  

Look for Cash Back & Coupon Benefits

Cash Back or Coupon opportunities are available everywhere these days if you know where to look for them. Searching for available savings opportunities can help you save on items you plan to purchase anyways.

  • Visa Rewards Points. If you have a Chaffey FCU credit card with Visa Rewards, put your budgeted purchases on that card and pay it off at the end of the day or week. You might as well earn extra rewards or cash back on your regular purchases.
  • Benefits Checking Accounts. Many checking accounts, like Chaffey Plus Checking, offer in-app cash back or shopping rewards for purchases made through its’ online shopping portal.
  • Online and Mail Coupons. Most stores have online pages dedicated to current specials, coupons codes, or other savings opportunities. Mail circulars or coupon apps can provide additional places to search for discounts.

Try out the envelope method

If you are more of a visual learner, the envelope method can help you stick to your budget. Before each month begins, put your allocated money aside into envelopes for each spending category (such as, groceries, rent, car expenses, entertainment or vet bills). When your funds in each envelope run out, your spending for that category should stop until next month.

If you want to try this method, but don’t want to handle so much cash, you can replicate this process with sub-savings accounts. Open sub-savings accounts for each budget category and transfer budgeted funds into each account at the beginning of the month.

Slow Down Your Transportation (and Stay Cool!)

Did you know, driving faster can reduce your gas mileage? On average, vehicles typically see a decrease in fuel economy after passing 50 MPH. When on the highway, utilizing cruise control can also help you optimize gas usage and overall savings. Choosing to slow down and avoid excessive acceleration is a surprising way to help you stretch your fuel usage and save more money. During the heat of the summer months, fill up your tank in the morning when the gasoline is cooler.  As gasoline heats up it expands, so filling up during the hottest part of the day means you actually are getting less.

Pre-Plan Your Usage for Major Appliances.

Using major appliances during peak times of the day (usually evening times such as 4pm – 9pm) can inflate your energy bill, since that’s when most people are also using more energy. When possible, planning to use major appliances earlier in the day can help you save on your energy bills. Many appliances have a delayed start feature, so you can set the dishwasher to run before you go to bed and still wake up to clean dishes!

Extend Out Your Dine Out

Sometimes a busy schedule can get the best of you, and you find yourself eating on the go instead of cooking at home.  When this happens, consider the portion sizes of what you are ordering.  Oftentimes a meal purchased at a restaurant or at the drive-thru can be split into multiple meals and still give you the energy you need.  You can also take advantage of free refills for drinks to go and turn that $4 cup of soda into two $2 cups of soda!

Money Talks: Discovering Your Perfect Vehicle, While Prioritizing Your Wallet – Canceled

This Event Has Been Canceled

 

Please stay tuned as we work to update this event for a later date

 

Money Talks: Discovering Your Perfect Vehicle, While Prioritizing Your Wallet

 

We’re dedicated to guiding you on a successful vehicle buying journey. Join us for Chaffey FCU’s next Money Talks, where you’ll receive the tools, education, and insight to bring home the perfect vehicle, while prioritizing your wallet.
RSVP Today to Save on Your Next Vehicle

  • GAP, MBI, and CD/CL Insurance: Maximize savings while protecting your vehicle
  • Dealerships VS Auto Brokers: Hassel-free vehicle purchases. What should you look for on dealership paperwork?
  • The Impact of Your Interest Rate: How a 0.25% difference can change your payment
  • Pre-Approvals: Applying for an Auto Loan before visiting the dealership
  • Options Contract: What if you are waiting on your Credit Union financing?
  • First-Time Buyers: Refinancing your loan after 6-12 months

Community: Arroyo Valley High School Career Fair

Arroyo Valley High School College and Career Fair! The Chaffey FCU Team offered financial education and free resources to graduating students to help them get to know the Credit Union world and build their financial knowledge.

Community: Bonita USD

We spent the day at Bonita USD’s Career and Resource fair, preparing students with handouts on getting ready for your first job, understanding your first paycheck, and budgeting!

Financial Education: Colony High School

Financial Education courses with Colony High School! Our Financial Empowerment Specialist introduced students to a variety of foundational financial skills: banking services, budgeting, credit & lending, and more.

Financial Education Event

Financial Education courses with Colony High School! Our Financial Empowerment Specialist introduced students to a variety of foundational financial skills: banking services, budgeting, credit & lending, and more.

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